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Pepperl+Fuchs Podcasts

Pepperl+Fuchs’ TechTalk helps listeners gain an insight into modern automation technologies by focusing on AS-Interface (Actuator Sensor Interface) and its associated safety technology, Safety at Work. TechTalk covers topics that range from hardware selection to installation and maintenance. Control engineers familiar with AS-Interface will get the latest news on specification enhancements, hear about new products, and familiarize themselves with established and cutting-edge troubleshooting methods, tips, and tricks.  Users who are interested in applying these technologies will learn what it takes to set up an AS-Interface system, how Safety at Work improves safety systems, and why those technologies have the potential to save time and money during all phases of a project.

Nov 24, 2013

Remote support technologies for AS-Interface enable live support in ways that were not possible in the not-too-distant past. While many of the tools existed for years, it is the tight integration into other office tools like e-mail and phone systems that make remote support so much better.  Pepperl+Fuchs uses WEBEX, which is an incredibly powerful communication tool. For AS-Interface this means:

  • -Customer and technical support can work jointly on configuration and safety logic.
  • -Pepperl+Fuchs can assist with troubleshooting during the startup phase.
  • -Occasionally, the AS-Interface Analyzer is the best tool to determine the root cause of an issue. Remote support helps customers who are less familiar with this powerful tool.
  • -More and more, smart phones offer Internet hot spot functionality.  In the near future, every Pepperl+Fuchs sales engineer will have the ability to assist customers by facilitating remote support.
  • -Recording a meeting allows customers to go back and see what was done and hear what was said.