Nov 24, 2013
Remote support technologies for
AS-Interface enable live support in ways that were
not possible in the not-too-distant past. While many of the tools
existed for years, it is the tight integration into other office
tools like e-mail and phone systems that make remote support so
much better. Pepperl+Fuchs uses WEBEX, which is an incredibly
powerful communication tool. For AS-Interface this
- -Customer and technical support
can work jointly on configuration and safety logic.
- -Pepperl+Fuchs can assist with
troubleshooting during the startup phase.
- -Occasionally, the AS-Interface
Analyzer is the best tool to determine the root cause of an issue.
Remote support helps customers who are less familiar with this
- -More and more, smart phones
offer Internet hot spot functionality. In the near future,
every Pepperl+Fuchs sales engineer will have the ability to assist
customers by facilitating remote support.
- -Recording a meeting allows
customers to go back and see what was done and hear what was